Shopify Inbox
Turn browsers into buyers using the power of chat
Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.
Don’t have a Shopify store? Get started with a 3-day free trial.
How Shopify Inbox works
Set it up on your store
Add Shopify Inbox for free and customize online store chat, welcome messages, and more from the online store editor.
Chat anytime from anywhere
Talk to customers and manage conversations with ease from the mobile app or web.
Answer instantly
Get AI-generated answers to the most commonly asked questions, so shoppers get the info they need right away.
Set it up on your store
Add Shopify Inbox for free and customize online store chat, welcome messages, and more from the online store editor.
Chat anytime from anywhere
Talk to customers and manage conversations with ease from the mobile app or web.
Answer instantly
Get AI-generated answers to the most commonly asked questions, so shoppers get the info they need right away.
Harness powerful insights
Turn conversations into checkouts
Cart actions
Get insights into what customers have in their cart when you talk to them using online store chat.
Discount codes
Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.
Message classification
Identify conversations that are likely to lead to a sale with automatic message classification.
more than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
Drive conversion with instant answers
Shopify Magic suggests personalized FAQs and responses for your store. Review and publish instant answers that are crafted to your business in your store’s chat window, moving buyers closer to a sale.
Generate suggested replies
Quickly respond to live chat inquiries with help from Shopify Magic. Review, edit, and respond to drive top-of-funnel conversions, turning more chats into checkouts.
Order status
Spend less time on customer support and send automated order status updates over online store chat.
Shopify Inbox is a powerful tool… it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.
The power to chat on your terms
Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Automated messages
Greet customers with automated messages so they feel welcome, and let them know when you’re available for real-time help.
Follow up with email
Collect customer information at the start of the chat and continue conversations over email without leaving Shopify Inbox.
Resources to help you get started
Help center
Learn more about Shopify Inbox.
Case study
Discover how Wood Wood Toys uses chat to grow their business.
Support
Reach out to our dedicated support team if you need help.
Turn browsers into buyers using the power of chat
Shopify Inbox is a free business chat app built right into your admin.
Don’t have a Shopify store? Get started with a 3-day free trial.