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Shipping insurance for your Shopify Shipping labels

If you ship orders from the United States and you buy Shopify Shipping labels, then you can protect your orders by purchasing shipping insurance for up to 5,000 USD of insurance coverage. Shipping insurance protects your shipments against loss, theft, or damage.

You can insure your shipment when buying shipping labels and submit your claims directly from the Shopify admin. Shipsurance is the insurance administrator for coverage that you buy through Shopify.

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Eligibility for shipping insurance

You need to meet the following requirements to be eligible for shipping insurance:

To receive up to 200 USD of included shipping insurance on each eligible label at no cost, you also need to meet the following requirements:

  • Have Shopify Payments activated on your store.
  • Your store needs to be on the Shopify, Advanced Shopify, or Plus plan.

Included shipping insurance

If you're on the Shopify, Advanced Shopify, or Plus plan, and you have Shopify Payments activated, then 200 USD of shipping insurance is automatically included on each eligible label at no cost. The included shipping insurance applies only to labels purchased through Shopify Shipping.

When you purchase a shipping label, the included shipping insurance displays in the SHIPPING INSURANCE section. If your order's value is over 200 USD, then you can purchase insurance for the full shipment value or add a custom amount.

Confirm that a shipping label has included insurance

  1. From your Shopify admin, click Orders.
  2. Click the order that you want to purchase a shipping label for.
  3. In the Unfulfilled section, click Create shipping label.
  4. In the SHIPPING INSURANCE section, confirm that the Shopify Shipping insurance is included.
  5. Optional: If you want to purchase additional insurance, then select Insure full shipment value or Insure custom amount. Learn more about Shipping insurance premium rates.

Buying shipping insurance

If you're not eligible for the included shipping insurance, then you can enter the amount of shipping insurance coverage that you want to add to your shipment in SHIPPING INSURANCE section.

Before you buy shipping insurance, review the following considerations:

  • You can buy shipping insurance in increments of 100 USD. For example, if you want to insure your items valued at 250 USD total and you're using international shipping that cost 20.50 USD, then you can add insurance for 270.50 USD to your shipping label. The cost of the insurance premium is 1.29 USD x 3 (per 100 USD of coverage), for a total of 3.87 USD.
  • Your shipping insurance and shipping label charges are listed separately on the Billing page in the Shopify admin.
  • You can cancel shipping insurance by voiding the unused shipping label up to 30 days after the label purchase. After you cancel the insurance, you can't submit a claim anymore and you receive a shipping insurance premium credit. This credit can be used only for future shipping insurance purchases.
  • USPS First Class Mail shipping service isn't eligible for insurance.
  • Shipments sent using UPS services to destinations in Puerto Rico aren't eligible for insurance.

Shipping insurance premium rates

Review the following table to learn about insurance premium rates:

Insurance premium rates
Shipment typeInsurance rate
Domestic shipments0.89 USD per 100 USD of coverage
International shipments1.29 USD per 100 USD of coverage

Purchase shipping insurance

  1. From your Shopify admin, click Orders.
  2. Click the order that you want to purchase a shipping label for.
  3. In the Unfulfilled section, click Create shipping label.
  4. In the SHIPPING INSURANCE section, enter the amount of insurance coverage.

Submitting a shipping insurance claim

You can submit a shipping insurance claim for lost, damaged, and stolen shipments directly in your Shopify admin.

Before you submit a shipping insurance claim, review the following considerations:

  • If shipping insurance was purchased or included for a shipping label that also has coverage provided by the carrier, then any claims for lost, damaged, or stolen shipments should be filed with Shipsurance and not the carrier.
  • Additional shipping insurance either included or purchased separately for a shipping label does not stack or combine with coverage provided by the carrier.
  • You can submit an insurance claim for most shipments 24 hours after an order has shipped and up to 120 days from the shipping date.

Submit a claim

Desktop

  1. From your Shopify admin, go to Orders.

  2. Click the number of the order that you want to submit an insurance claim for.

  3. Click the ... button, and then click File claim.

  4. In the Claim details section, select the following information:

    • claim type
    • discovery date of your damaged or lost package
    • claim reason

  5. In the Claim amount section, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.

  6. In Payout details, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.

  7. In the Contact information section, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.

  8. Select I have read and understand the disclaimer above, and then click File claim.

iPhone
  1. From the Shopify app, tap Orders.
  2. Tap the order that you want to submit an insurance claim for.
  3. Tap the ... button, and then tap File claim.
  4. In the Claim details section, select the following information:
    • claim type
    • discovery date of your damaged or lost package
    • claim reason
  5. In the Claim amount section, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.
  6. In Payout details, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.
  7. In the Contact information section, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.
  8. Select I have read and understand the disclaimer above, and then tap File claim.
Android
  1. From the Shopify app, tap Orders.
  2. Tap the order that you want to submit an insurance claim for.
  3. In the Claim details section, select the following information:
    • claim type
    • discovery date of your damaged or lost package
    • claim reason
  4. In the Claim amount section, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.
  5. In Payout details, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.
  6. In the Contact information section, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.
  7. Select I have read and understand the disclaimer above, and then tap File claim.

After you submit a claim, you receive an email with the claim ID and a link to access the Shipsurance insurance portal. You can click the link to check the status of your claim. You can also check the status by clicking the claim information on the order.

Getting support for an open claim

Shopify doesn't support insurance claims. If you purchased shipping insurance and you need help, then you need to contact Shipsurance support directly:

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