Shipping with UPS on Managed Markets

You can use UPS® Standard and UPS Worldwide Expedited® as shipping services with Managed Markets.

Considerations for using UPS with Managed Markets

Review the following considerations before you ship your Managed Markets orders using UPS:

• UPS packages can't be dropped off at USPS locations. The only packages that can be delivered to USPS drop-off locations are DHL eCommerce packages.
• UPS charges a $4 USD fee for pickups. This fee applies per pickup, not per parcel. Packages that aren't being shipped with Managed Markets can be included in the pickup.
• UPS doesn't support post office (PO) boxes for origin or destination addresses with Managed Markets. If you need to ship to a PO box, then use DHL eCommerce shipping services.
• UPS isn't available for delivery to destinations with a postal code in Baja California, Mexico.

Changes to existing Managed Markets stores for UPS

For stores that already use Managed Markets, the following occurs when UPS becomes available as a shipping carrier:

• If your shipping zones currently use carrier rates, then UPS Standard international rates are added to your checkout.
• If your shipping zones currently use flat rates with transit times, then UPS shipping rates aren't automatically created. To use UPS flat rates, you need to manually configure Standard International Shipping in your settings to make them available to customers.
• If you currently fulfill Standard International Shipping with DHL eCommerce, then these rates are migrated to Economy International Shipping on your behalf. This more accurately reflects the transit times that customers should expect when shipping with DHL eCommerce. Additionally, if you fulfill DHL eCommerce from both Standard International and Economy International, then no change is made to your Standard International flat rates. If you use an external partner to print labels, then Standard International shipping automatically fulfills with UPS.
• Shipping label price adjustments were not applied to the fees for shipping label purchases for the duration of the early access period. If you gained access to UPS during the early access period, then any shipping label price adjustments that you incurred are made when the early access period is over.

Package requirements for UPS on Managed Markets

UPS places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.

Value restrictions for UPS on Managed Markets

The maximum order value for shipping with UPS is 25,000 USD, but value restrictions for specific product categories might vary per destination country.

Certain product categories, such as jewelry or watches, can't exceed 5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to 25,000 USD value, but you need to make sure that individual jewelry items don't exceed 5,000 USD value.

Getting your products to UPS

If you use UPS on Managed Markets, then you can drop off your products at a UPS drop-off location or schedule a pickup.

Schedule a UPS pickup

You can schedule a single pickup from 1 to 7 days in advance. Pickup times are estimates, and depend on traffic, weather, and pickup address. If you want to schedule multiple pickups, then you need to buy at least one UPS label.

Steps:

1. From your Shopify admin, go to Orders.

2. To schedule a pickup, do either of the following:

   • To schedule a pickup immediately after you purchase a shipping label, click Pickup options, and then click Schedule UPS pickup.
   • To schedule a pickup for an order that was fulfilled with UPS, open the order, click the … icon, and then click Schedule UPS pickup.

3. In the Pickup address section, select the pickup address or enter a custom address. Custom addresses aren't saved for future pickups.

4. In the Pickup details section, provide the following details:

   • contact name and phone number
   • pickup date and estimated pickup time
   • package location, such as a reception or a front door
   • any special instructions for the courier, such as an apartment number or a buzz code.

5. Review the pickup summary, and then click Schedule pickup.

You can view your scheduled pickups from the Orders page in your Shopify admin.

If you need additional help with your scheduled pickup, then call UPS at 1-800-PICK-UPS (1-800-742-5877) with your pickup confirmation number and your tracking number. You can find your pickup confirmation number in the order's Timeline.

Cancel a UPS pickup

You can cancel a scheduled pickup. If you try to cancel a pickup that's close to the scheduled time, then it might be too late to prevent the driver from arriving at the scheduled time. If you successfully cancel a UPS pickup, then your account is credited the cost of the pickup, which you can then use to buy shipping labels or schedule other pickups.

Steps:

1. From your Shopify admin, go to Orders.

2. Click View pickups.

3. Click Cancel pickup.

4. Click Cancel pickup again to confirm.

Shipping coverage for UPS on Managed Markets

UPS includes up to 100 USD of coverage for each shipment in the event of lost or damaged shipments.

Submitting a claim

If your shipment is lost or damaged, then contact Shopify Support to submit a claim. If a package arrives damaged, then you can submit a claim immediately regardless of the shipping service. UPS must receive notice of a claim within 60 days from delivery of the package or, in case of a lost package, within 60 days from the scheduled delivery date.

As soon as you discover that a package is lost or damaged, contact Shopify Support to submit a claim. You need to provide the following information to file a claim:

• the order number
• the receiver's phone number
• a screenshot that displays messages from your customer confirming loss or damage of package
• for damage claims, include the following information:
  • a description of the damage
  • photos of the damaged package and products